User ID management

If you are a student or employee at the University of Gothenburg and have BankID or Freja+, you can download your new account details here.

Get your account details and set a password

Once you have received your account details, you can return to this page and continue with Step 2.

Instructions for configuring Microsoft 365 multi-factor sign-in (MFA):

Student: Follow the instructions, points 1-8, below.
Employee: To enable MFA for Microsoft 365, you either need to be on-site at the university and connected to the university's network or, if you are remote, connected to the VPN with MFA. Information about VPN can be found under the menu option "Account, permissions, MFA, ..." and then "VPN and MFA settings" here at min.it.gu.se. If you are connected to the university network or VPN, just follow points 1-8 here:
  1. Install the Microsoft Authenticator app on your phone.
  2. On your computer, go to the web page below. Log in with your GU credentials if requested.
    https://mysignins.microsoft.com/security-info
  3. Click Add sign-in method:
  4. Select Add a method and select Authenticator app from the list:
  5. The next step is a control step to verify that you have downloaded the Microsoft Authenticator app. Since you have already downloaded the app, you can click Next, followed by Next again. After this, a QR code will be displayed.
  6. On your smartphone: Launch the Microsoft Authenticator app and select Next followed by Next again in the Set up your account dialog.
    Select Scan QR Code if this option is available. If the QR code option is missing, click the + sign to add account and select Work or school account followed by Scan QR code.
  7. Aim the smartphone's camera (via the app) towards the QR code on the computer's screen to scan it. Your GU account in Microsoft will be added. Then select Next.
  8. Now there will be a test and you will have to approve the login on your phone. Follow the instructions to approve the login. Press Next when the test is passed.
    Done

You are now ready to continue using the IT services at the University of Gothenburg. More information about these can be found at student portal respective employee portal.

Some of the university's IT services for employees can only be accessed if you are on site or connected via VPN.
Here at min.it.gu.se, under the menu "Account, permissions, MFA.../ VPN and MFA settings", there is a description of how to connect to the VPN service mfa.vpn.gu.se. Another description can be found on the employee portal at Working remotely, VPN.

Account, permissions, MFA, ...

Forgot password

Guides and support paths

Student: Follow the instructions, points 1-8, below.
Employee: To enable MFA for Microsoft 365, you either need to be on-site at the university and connected to the university's network or, if you are remote, connected to the VPN with MFA. Information about VPN can be found under the menu option "Account, permissions, MFA, ..." and then "VPN and MFA settings" here at min.it.gu.se. If you are connected to the university network or VPN, just follow points 1-8 here:
  1. Install the Microsoft Authenticator app on your phone.
  2. On your computer, go to the web page below. Log in with your GU credentials if requested.
    https://mysignins.microsoft.com/security-info
  3. Click Add sign-in method:
  4. Select Add a method and select Authenticator app from the list:
  5. The next step is a control step to verify that you have downloaded the Microsoft Authenticator app. Since you have already downloaded the app, you can click Next, followed by Next again. After this, a QR code will be displayed.
  6. On your smartphone: Launch the Microsoft Authenticator app and select Next followed by Next again in the Set up your account dialog.
    Select Scan QR Code if this option is available. If the QR code option is missing, click the + sign to add account and select Work or school account followed by Scan QR code.
  7. Aim the smartphone's camera (via the app) towards the QR code on the computer's screen to scan it. Your GU account in Microsoft will be added. Then select Next.
  8. Now there will be a test and you will have to approve the login on your phone. Follow the instructions to approve the login. Press Next when the test is passed.
    Done

Servicecenters are available at four locations. See https://www.gu.se/en/contact/servicecenter for addresses and opening hours as well as which services you can get help with.

The service desk is for co-workers at Gothenburg University who need help with IT-related problems. On the page https://gunet.sharepoint.com/sites/mp-stod-och-service/SitePages/en/Kontakta-IT-supporten.aspx support cases can be created immediately. The page requires login with your x-account.

If you are in contact with the Service desk, click this link for identity verification:
Identity verification via Zoom

At https://driftinfo.gu.se/ you can see the current status of any ongoing problems with IT systems and services.