User ID management

If you are a student or employee at the University of Gothenburg and have BankID or Freja+, you can download your new account details here.

Get your account details and set a password

Once you have received your account details, you can return to this page and continue with Step 2.

Instructions for configuring Microsoft 365 multi-factor sign-in (MFA):

Lost your smartphone or replaced it? Go here first: I have lost or replaced my smartphone

Student: Follow the instructions, points 1-8, below.
Employee: To enable MFA for Microsoft 365, you either need to be on-site at the university and connected to the university's network or, if you are remote, connected to the VPN with MFA. Information about VPN can be found under the menu option "Account, permissions, MFA, ..." and then "VPN and MFA settings" here at min.it.gu.se. If you are connected to the university network or VPN, just follow points 1-8 here:
  1. Install the Microsoft Authenticator app on your phone.
  2. On your computer, go to the web page below. Log in with your GU credentials if requested.
    https://mysignins.microsoft.com/security-info
  3. Click Add sign-in method:
  4. Select Add a method and select Microsoft Authenticator from the list:
  5. The next step is a control step to verify that you have downloaded the Microsoft Authenticator app. Since you have already downloaded the app, you can click Next, followed by Next again. After this, a QR code will be displayed.
  6. On your smartphone: Launch the Microsoft Authenticator app and select Next followed by Next again in the Set up your account dialog.
    Select Scan QR Code if this option is available. If the QR code option is missing, click the + sign to add account and select Work or school account followed by Scan QR code.
  7. Aim the smartphone's camera (via the app) towards the QR code on the computer's screen to scan it. Your GU account in Microsoft will be added. Then select Next.
  8. Now there will be a test and you will have to approve the login on your phone. Follow the instructions to approve the login. Press Next when the test is passed.
    Done

You are now ready to continue using the IT services at the University of Gothenburg. More information about these can be found at student portal respective employee portal.

Some of the university's IT services for employees can only be accessed if you are on site or connected via VPN.
Here at min.it.gu.se, under the menu "Account, permissions, MFA.../ VPN and MFA settings", there is a description of how to connect to the VPN service mfa.vpn.gu.se. Another description can be found on the employee portal at Working remotely, VPN.

Account, permissions, MFA, ...

Forgot password

Guides and support channels

Below you will find some basic information to help you get started with your new computer. Please make sure to activate MFA before proceeding. If you have any questions or need assistance, you are welcome to contact the Service Desk by phone at +46 31-786 2020 or by email at support@gu.se.

Connecting to the eduroam Wireless Network

Log in using your x-account followed by @gu.se (for example, xtest@gu.se) and your password.

Email

Launch the Outlook application on your computer and follow the instructions. You may also use Outlook Webmail through either of the following options:

  • Go to https://outlook.office.com and sign in with your email address.
  • Open Outlook via the app launcher (the nine-dot icon) located in the upper-left corner of the Staff Portal.

Printers

GUprint is the University of Gothenburg’s printing and copying service and is preinstalled on your computer. The printer is named "GUprint-Mobility". If you need to print to another printer, please contact the Service Desk.

VPN

Certain services and systems are only accessible when connected to the university network. When working remotely, we recommend always using VPN.
For more information, visit the Remote working, VPN page in the Staff Portal.

Transferring Documents and Files

If you need assistance transferring documents and files from your previous computer, please contact the Service Desk.

Important information regarding work practices

  • Store your files and documents securely. Avoid saving files directly to the desktop, as they may be lost if the computer is damaged or stolen. Information about storage options and where different types of information may be stored can be found on the Storage options page in the Staff Portal.
  • Software, security, and Windows updates are installed automatically on your computer. You may be prompted to restart the computer when updates are installed.
  • The computer is delivered with a basic set of software. Additional free software can be installed through Software Center, which is available on your computer. Software and services requiring a license or authorization must be ordered through the authorization request system GUBB (requires access to the GU network or VPN).
  • To install your own software or drivers, you need to request administrator privileges. You can request access yourself through the client management system Bravo under "My IT Resources", or contact the Service Desk. Please note that personal installations will be removed if the computer needs to be reinstalled.
More information and guidance on the university's IT services can be found on the IT - Overview and News page in the Staff Portal.

Lost your smartphone or replaced it? Go here first: I have lost or replaced my smartphone

Student: Follow the instructions, points 1-8, below.
Employee: To enable MFA for Microsoft 365, you either need to be on-site at the university and connected to the university's network or, if you are remote, connected to the VPN with MFA. Information about VPN can be found under the menu option "Account, permissions, MFA, ..." and then "VPN and MFA settings" here at min.it.gu.se. If you are connected to the university network or VPN, just follow points 1-8 here:
  1. Install the Microsoft Authenticator app on your phone.
  2. On your computer, go to the web page below. Log in with your GU credentials if requested.
    https://mysignins.microsoft.com/security-info
  3. Click Add sign-in method:
  4. Select Add a method and select Microsoft Authenticator from the list:
  5. The next step is a control step to verify that you have downloaded the Microsoft Authenticator app. Since you have already downloaded the app, you can click Next, followed by Next again. After this, a QR code will be displayed.
  6. On your smartphone: Launch the Microsoft Authenticator app and select Next followed by Next again in the Set up your account dialog.
    Select Scan QR Code if this option is available. If the QR code option is missing, click the + sign to add account and select Work or school account followed by Scan QR code.
  7. Aim the smartphone's camera (via the app) towards the QR code on the computer's screen to scan it. Your GU account in Microsoft will be added. Then select Next.
  8. Now there will be a test and you will have to approve the login on your phone. Follow the instructions to approve the login. Press Next when the test is passed.
    Done

Servicecenters are available at four locations. See https://www.gu.se/en/contact/servicecenter for addresses and opening hours as well as which services you can get help with.

The service desk is for co-workers at Gothenburg University who need help with IT-related problems. On the page https://gunet.sharepoint.com/sites/mp-stod-och-service/SitePages/en/Kontakta-IT-supporten.aspx support cases can be created immediately. The page requires login with your x-account.

If you are in contact with the Service desk, click this link for identity verification:
Identity verification via Zoom

Remote control To remote control of the computer

NOTE! Only authorise remote control when asked by IT support.

At https://driftinfo.gu.se/ you can see the current status of any ongoing problems with IT systems and services.